Refund policy

30-Day Return Policy

We want you to feel confident about your HIPHUG purchase.

You may return your order within 30 days of receiving it.

To be eligible for a return, the item must be unused and in its original condition.

To start a return, email us at support@hiphug.shop with your order number. We’ll provide you with return instructions.

Return shipping costs are the responsibility of the customer. Original shipping charges, if any, are non-refundable.

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us at support@hiphug.shop as soon as possible. Please include your order number and photos of the item so we can assist you.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the eligible item and place a new order.

Non-Returnable Items

Items that have been used, damaged after delivery, or are not in their original condition are not eligible for return.

Questions?

For questions about returns or refunds, contact us at:

support@hiphug.shop